How do you prefer to travel? New survey rates Sweden’s air, rail and bus companies

How do you prefer to travel? New survey rates Sweden’s air, rail and bus companies

How companies keep customers informed during travel disruptions is an important factor. Photo: Janer..

How companies keep customers informed during travel disruptions is an important factor. Photo: Janerik Henriksson/TT

Trains run by state-owned SJ have the least satisfied passengers in Sweden, according to a new poll.

A survey by the Swedish Quality Index (SKI) gave SJ a customer satisfaction score of 55.9, which according to the index indicates that the company may struggle to keep its customers.

Long-distance coaches got the best score, with 74.9 for Nettbus4You and 72.1 for Nettbus Express.

Air travel also got comparatively high scores, with a 70 point score for BRA, which mainly operates domestic flights, and 69.7 for Scandinavian Airlines (SAS), part-owned by Sweden, Norway and Denmark.

The survey was carried out in April, so it is unlikely that the SAS pilots' recent strike – which grounded thousands of flights for seven days and caused widespread customer outrage – affected the score.

In general, the long-distance coach industry saw the highest customer satisfaction rating, Read More – Source

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