How do you prefer to travel? New survey rates Sweden’s air, rail and bus companies
How companies keep customers informed during travel disruptions is an important factor. Photo: Janer..
How companies keep customers informed during travel disruptions is an important factor. Photo: Janerik Henriksson/TT
Trains run by state-owned SJ have the least satisfied passengers in Sweden, according to a new poll.
A survey by the Swedish Quality Index (SKI) gave SJ a customer satisfaction score of 55.9, which according to the index indicates that the company may struggle to keep its customers.
Long-distance coaches got the best score, with 74.9 for Nettbus4You and 72.1 for Nettbus Express.
Air travel also got comparatively high scores, with a 70 point score for BRA, which mainly operates domestic flights, and 69.7 for Scandinavian Airlines (SAS), part-owned by Sweden, Norway and Denmark.
The survey was carried out in April, so it is unlikely that the SAS pilots' recent strike – which grounded thousands of flights for seven days and caused widespread customer outrage – affected the score.
In general, the long-distance coach industry saw the highest customer satisfaction rating, Read More – Source