Two insurers—Allstate and American Family Insurance—announced Monday they will give back about $800 million to their auto insurance customers because people are driving far less during the pandemic caused by the CCP (Chinese Communist Party) virus, commonly known as the novel coronavirus.
Allstate said it will refund about 15 percent of premiums paid by its customers in April and May, which comes to a total of about $600 million.
“Given an unprecedented decline in driving, customers will receive a Shelter-in-Place Payback,” said Allstate CEO Tom Wilson “This is fair because less driving means fewer accidents.”
Allstates payments will go to all U.S. and Canadian customers with personal auto insurance, whether or not their state has any kind of stay-at-home order. American Family, which only serves customers in 19 states, also said its payments would go to all of its customers.
American Family Insurance said it will give back about $50 per car that a household has insured with the company via a one-time payment. It said that will total about $200 million.
Allstate and American Family also said their customers who are having financial problems because of a loss of income can delay payments on insurance premiums without penalty if they contact the companies.
Both are also expanding insurance coverage for customers who use their personal vehicles to deliver food, medicine and other goods. Standard personal auto insurance policies typically exclude coverage that is used for a customers car.
And Allstate says it is also offering anyone in the United States, whether or not they are an Allstate customer, free identity protection for the rest of the year “since our lives have become more digital.”
Is It Enough?
But Allstate is probably giving back only a fraction of the money it is likely to save from reduced insurance claims during the crisis said Dan Karr, the CEO of ValChoice, a data analytics company that acts as a watchdog on the insurance industry.
Figures reported by Allstate to state insurance regulators show it pays out a little more than $1 billion a month in auto insurance claims, he said. Karrs modeling suggests that those claims are likely falling by about 85 percent due to the reduced number of accidents.
“I think its great what Allstate did. But wheres the rest of savings?” Karr told CNN Business. He said American Family Insurances refund will probably equal even less of the average premium than Allstates target of a 15 percent reduction.
Its too soon to know exactly how far claims will decline because of the drop in driving, said Allstate spokesman Justin Herndon. He said the company may give additional payments to customers as it gets more data on claims.
“We decided to act quickly to put our customers first. This is something well keep looking at,” he said.
American Family said it has seen between a 20 percent to 40 percent in claims on a weekly basis between the pandemic declaration on March 11 through last Friday.
Other consumer groups praised the moves by the insurers.
“Is it enough? Probably not,” said J. Robert Hunter, director of insurance for the Consumer Federation of America. “[But] Allstate and American Family deserve praise for their industry leadership on this vital first step. While its too early to tell if the amounts promised are enough to reflect the big drop in auto accidents, the actions by American Family and Allstate are the right thing to do to help policyholders beleaguered by COVID-19 restrictions and job loss. We urge other insurers to take similar actions quickly.”
Will Others Follow Suit?
Karr said he wouldnt be surprised to see other insurers follow Allstates lead. Spokespeople with the two largest auto insurers with more of the market than Allstate—State Farm and Geico—did not immediately respond to a request for comment on their plans. Progressive said it is “exploring how to best return some premium to customers to reflect the decreased exposure that comes with less frequent driving during the pandemic and expectRead More – Source